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Frequently Asked Questions

credit card
Frequently Asked Questions Importance of Credit

How to Be a Responsible Credit Card Holder

September 9, 2016

Getting a credit card for the first time can be exciting and nerve-racking. You may have questions like: Should I pay the minimum balance on the statement, or the entire balance? What happens if I miss a payment? What is APR anyway? How does my credit card use impact my credit score? You likely have many questions our team members have heard before from other customers when they first received their credit cards. That’s why we decided to create this handy guide for first-time credit card holders. Become a smarter credit card user! Read important information you need to know about your new credit card.

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goodwill letter requests
Credit Reporting Frequently Asked Questions

Goodwill Letter Requests to First PREMIER Bank

March 20, 2013

A credit report is a record of a person’s credit history including loans, outstanding balances, and payment histories. This report is used by businesses and lenders to make informed decisions about extending credit. Cardholders sometimes send goodwill letters asking for the removal of negative (but accurate) information from their credit report. Goodwill letters are often suggested on consumer credit forums as a way for consumers to clean up their credit reports. Although we truly empathize with past hardship situations where past payments were missed or late, we do not remove accurate information from a credit report, either as an act of goodwill or in exchange for payment.

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