Frequently Asked Questions

Can I access my credit card account online?

New and existing cardholders can access their credit card at

Do I need a PIN to use my First PREMIER Bank credit card?

You need to have a PIN to use your chip-enabled card. Don’t have a PIN? Call 1-888-891-2435 to select a PIN or change your current PIN.

Who do I call with questions about my account?

Call 1-800-987-5521 to speak with a Representative or to access your account information through our automated system. Customer Service hours are Monday-Friday 7:00 a.m. to 9:00 p.m. CT and Saturday 8:00 a.m. to 4:30 p.m. CT.

Account information is also available by accessing your account online at or using our My PREMIER Credit Card Mobile App.

What are my payment options?

Cardholders can make payments over the telephone by calling 1-800-987-5521, online at, or by a variety of other payment options.

How do I sign up for text or email alerts about my account activity?

Real-time alerts about your credit card transactions can be sent to mobile phones and/or email addresses. You can register up to 5 email addresses or mobile phone numbers. Text or email notices can be customized to:

  • Alert you about purchases over a specific dollar amount, purchases made outside the US, or when your card is not present at the point of sale
  • Remind you before your payment is due or when you are approaching your credit limit
  • Notify you when a name change occurs on your account or when your PIN is changed

To sign up for free text and email alerts, go to and click Get Started under FREE TEXT OR EMAIL ALERTS.

Is there a mobile app for my credit card?

Our mobile app is available for both iOS and Android. When you go to your app store, be sure to select the My Premier Credit Card app with the words CREDIT CARD on the icon. Learn more about the My PREMIER Credit Card Mobile App.

What if I suspect fraud on my credit card account?

Call our Customer Service Department right away at 1-800-987-5521 to speak to a Representative.

How do I get delinquencies removed from my credit report?

PREMIER is obligated to report factual information to the consumer reporting agencies.

When just one due date is missed, we do not report the account as delinquent. However, if the minimum payment is not received for two or more due dates in a row, the account will report as delinquent to the consumer reporting agencies.

Accurate information contained in a credit report is not removed or changed.