Frequently Asked Questions

Hurricane Statement

October 15, 2018

We know many customers are facing challenges from recent hurricanes and our thoughts are with everyone affected.

If you are in one of the impacted areas and need assistance managing your First PREMIER Bank credit card account, please access your account online , download our mobile app, or call us at 1-800-987-5521. Our automated phone system is available 24 hours a day, 7 days a week. Our Customer Service staff is available Monday through Friday 7:00 a.m. to 9:00 p.m. and Saturday 8:00 a.m. to 4:30 p.m. Central Time.

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